free US domestic shipping and 90 day returns

FAQ

How do I bend Vyne® in the correct position?

Please reference the bending guide (link) or bending video (link) that will show you the quick steps to bend Vyne® in the ideal way.  Once Vyne® is bent into the correct position, small bending tweaks may be necessary to ensure proper angle and stability.

 

May I change the address for my order?

If your order has not yet shipped: We will make every attempt to change or correct the shipping address for your order prior to shipping. However, because we ship very quickly, this may not be possible no matter how promptly you notify us.

If your order is already shipped: We suggest that you track your package on the carriers website and after the first unsuccessful delivery attempt, contact the carrier and provide them with the correct address.

 

When will my order ship?

Orders submitted before 3 PM CST Monday through Friday (except US holidays) generally ship the same day.

Orders submitted on the weekends, US holidays, and after 3 PM CST on business days generally ship the NEXT business day.

 

When will I receive my tracking number?

Tracking numbers are emailed in the evening on the day they are shipped.

When can I expect delivery of my order?

Orders shipped via the ground shipping option (available within the continental US only) generally take from 1 to 6 business days to arrive after shipping depending on the distance from our warehouse in Oklahoma City, OK to the destination. However, guaranteed 2-day and next-day shipping options are available at checkout for an additional charge.

International delivery times vary from country to country and depend not only on the distance to the destination, but how long it takes the packages to be cleared and released by Customs in the destination country. However, delivery generally occurs within 2 to 10 business days after shipping. If your order is being shipped outside the US, please be ready to pay your import fees directly to the carrier at the time of delivery to avoid any delivery delays.

 

How do I know my shipping costs?

You can determine your shipping cost by going to vyneproducts.com and beginning the ordering process.  Once you've entered your shipping address, you'll be given the shipping options along with the prices for each.


International customers: In addition to the shipping costs, you'll also be responsible for paying the customary import fees - including duties, brokerage fees, and VATs - on your shipment when it enters your country. These import fees will be collected by the carrier at the time of delivery.

 

INTERNATIONAL CUSTOMERS, PLEASE NOTE:

Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL, UPS or FedEx). Vyne® Products is not responsible for any customary import fees incurred by the importation of products into countries other than the United States. The customer (the person importing the product) is responsible for paying these fees to the carrier at the time of delivery. If the customer refuses to pay these import fees, the shipment will be abandoned in the destination country and destroyed by Customs. In this case, Vyne® Products will be unable to issue a refund to the customer’s credit card for the products or shipping.

 

Are the import fees (VATs, duties, and brokerage fees) included?

No. In the case of international customers, the cost of shipping is paid at the time of ordering, however, the customer is responsible for paying the import fees - including duties, VATs, and brokerage fees - charged by Customs in the destination country and the carrier at the time of delivery. 

 

Can I have my international order shipped as a gift or with a lower declaration?

The law requires Vyne® Products to declare the full value (purchase price) and purpose (Commercial) of products on any waybills or customs documentation. We cannot declare a lower value on your package than the purchase price you paid, and cannot designate it as a gift or sample.

 

Shipping, Tracking & Delivery

What do I do if my tracking number doesn't work?

Tracking numbers are not active until the package has been picked up from our warehouse and scanned into the carrier’s system. This means that packages generally cannot be tracked for 6 to 12 hours after being shipped.

 

How can I track my order?

You can track your shipment either by clicking the tracking number in the email we send, or alternately, you can enter your tracking number on the carriers website.

Please note: tracking numbers are not active until the package has been picked up from our warehouse and scanned into the carrier’s system. This means that packages generally cannot be tracked for 6 to 12 hours after being shipped. If you attempt to track your shipment after this time and find you are unable to do so, please Contact Us and we’ll be happy to assist you.

 

Can I have my order delivered to an APO, FPO, or DPO address?

No, We do not mail orders to APO, FPO, or DPO addresses.

 

Does Vyne® Products, LLC require a signature for the delivery of packages?

We do not and cannot require signatures for package delivery, and leaving a package unattended at a door is up to the discretion of the individual delivery driver. We are not able to compel drivers to simply leave the package at your door, nor can we prevent them from doing so.

We recommend you have your order shipped to a location where someone will be available to receive and sign for the package during business hours.

 

May I have my order shipped to a hotel?

Yes. We recommend you enter "Guest" after your name (on the same line) in the SHIP TO section of the order form, then fill in the name and address of the hotel. Be sure to provide your cell phone number in case of delivery problems.

It is advisable for you to let the front desk at the hotel know that you are expecting a package when you check in, then track your package so you know the day and time it was received and the name of the hotel employee who signed for it.

 

What to do if package tracker says it was delivered but was not?

Missing packages are generally found at an alternate door to the residence, or between a door and a screen door, or at a neighbor's house, or another member of the household has picked it up and put it somewhere but failed to tell the recipient.  In the case of apartments, it is often left at the leasing office. If you explore all of these possibilities and still do not locate your package, please Contact Us and we'll start a trace investigation with the carrier.

Missing shipments are often located and successfully delivered within one to three days after the trace investigation has been initiated. If neither you nor the carrier are able to locate your package by then, we will reship your order via the original delivery method and pursue a claim with the carrier for the lost shipment. Sorry, but we are not able to reship your order until the trace investigation has been completed.

 

What if my 2nd Day or Next Day Air shipment arrives late?

Expedited (2nd-Day and Next-Day Air) orders placed prior to 3 PM CST on business days will ship the same day, and those placed after 3 PM on business days, on weekends, and on holidays will ship the following business day.  If Next Day Air is selected, delivery can be anticipated the next business day after the order is shipped. If 2nd Day Air is selected, delivery can be anticipated on the second business day after shipping. If 2nd Day or Next Day delivery is selected and we fail to ship your order on time, we will refund the amount you paid for expedited shipping. *

Orders shipped via Ground Shipping are not guaranteed to ship or deliver on any specific day, thus no accommodation will be possible.

*Please note that in the case of circumstances beyond their control (such as inclement weather or other 'acts of God'), neither the shipping carrier nor Vyne® Products can guarantee on-time delivery.  In these rare cases, shipping refunds cannot be issued.

 

Will my order be reshipped if the carrier returned it to you?

Orders returned by the carrier as undeliverable will be canceled and a refund will be issued to the credit card used to make the purchase.  Please feel free to re-submit your order at your convenience.

Please note:  If delivery has been unsuccessful, we recommend using a different delivery address for subsequent orders.  This address should, preferably, be one where someone will be available to sign for the package during regular business hours.